Terms of sale

Draft for review. These terms will be finalised before passes go on sale.

Who we are

Cambridge City Pass is run by [Company name] Ltd, a company registered in England and Wales (company number [number]), registered office [address] ("we", "us"). You can contact us at hello@cambridgecitypass.com.

The pass

• A Cambridge City Pass ("pass") gives one person entry or an offer at each place listed on our What's included page, once per place, on a single day.
• Your day starts the first time your pass is checked in at any place, and ends at midnight (UK time) that day.
• You must use your pass within [12 months] of buying it.
• Each pass is for one person. It can't be shared between people or used more than once at the same place.
• Some places need a timed booking on their own website using a code from our app. Their availability, opening times and booking terms are set by them.

Buying

• The price is shown on our website and includes VAT where it applies. Payment is taken by our payment provider, Stripe, when you book.
• Your contract with us starts when we email your booking confirmation.
• Your passes are delivered through the City Pass app, which you sign in to with the email address you booked with.

Cancelling and refunds

• You can cancel a pass you haven't used within 14 days of buying it and we'll refund it in full. Email us with your booking reference.
• [After 14 days, unused passes can / can't be refunded: decision needed.]
• Once a pass has been checked in anywhere, it can't be refunded.
• Refunds go back to the card or account you paid with, normally within 5–10 working days.

Changes to places

Places in the pass are independent businesses. Occasionally one may close, change its hours or change what it offers. We'll keep our website and app up to date. If a place is closed on the day you visit, [describe remedy: e.g. we'll refund the normal price of that place / offer an alternative].

Your responsibilities

• Follow the rules and safety instructions of each place, including the punting operator.
• Keep your sign-in email secure; anyone with access to it can open your passes.

Our responsibility to you

We're responsible for providing the pass as described. We're not responsible for the services each place provides, which are covered by their own terms. Nothing in these terms limits liability that can't be limited by law, including for death or personal injury caused by negligence, or your statutory rights as a consumer.

Complaints and law

If something goes wrong, email hello@cambridgecitypass.com and we'll try to put it right. These terms are governed by the law of England and Wales.